Welcome to CAVS Service
> Repair Status
Check Repair Status
> Product Service (RMA Request)
Click on appropriate link below to obtain RMA(Return Merchandise Authorization) number for a repair service. RMA service is exclusively for CAVS player and disc owners. For software (PC programs and songs) owners contact CAVS Tech Support.
RMA Request Form
(US and Canada)
*International customers please email us at firstname.lastname@example.org to enquire for service.
Important: All units that arrive to CAVS Service Center for repair service but are not claimed for return or paid for the repair service within 90 days (after the repair estimate notice) shall be automatically liquidated.
> Tech Support Request
Tech Support Reservation Service
> Online Remote Support
1. Download CrossLoop Program - Download
2. Install CrossLopp Program - How to install
3. Launch CrossLoop after installing
Click on the Share Tab of your CrossLoop to get the 12 digit Access Code.
Give your Access Code to technician.
Click the "Yes" button to allow technician temporary access to your PC.
> CAVS User's Manual
Download CAVS User's Manual
> Warranty Policy
For Retail Customers(PDF)
For CAVS Distributors and Dealers(PDF)
In order to read PDF file, you must have Adobe Acrobat Reader installed in your PC.
Download the latest Acrobat Reader for free from Adobe's website.
> CAVS Service Department
10707 Fulton Wells Ave
Santa Fe Springs, CA 90670
Mon thru Fri 9AM - 6PM PST